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At Lalalilo.com, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact Customer Service to process your return.

7 Days Return Warranty

Problem with the products received:

Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, please contact us immediately at our Contact Customer Service 

Missing items, wrong items or package sent

A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package

The products are fine, but I changed my mind

Products with no quality-related issues can be returned within 14 days of receiving your order. For details on the return policy, please choose the region where the order was delivered: European Union or United States and the rest of the world.

Any product that has been used is not eligible for a return. Returned items must be unused, with original tags and packaging.

Please remember to contact us before you ship the products back. You should ship the package to the designated address provided by the Customer Service staff. The customer should provide all relevant tracking information for our staff, thus we can get your package back quickly and process it most fastly. Please note that Customers have to pay the shipping fee for the package return. We will provide a partial refund as long we receive the return package.

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